Terms and Conditions - Art of Clothes

Welcome to Art of Clothes! By using our website (www.artofclothes.com) and making purchases, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Information

2. Applicability

These terms and conditions apply to every offer made by Art of Clothes and to every distance agreement concluded between Art of Clothes and the customer. Deviations from these terms are only possible if agreed upon in writing.

3. Products and Availability

  • All products offered on our website are subject to availability. We strive to keep our product inventory up to date, but we cannot guarantee that all items are in stock at all times.
  • Colors, images, and product descriptions are as accurate as possible, but we cannot guarantee that the colors displayed on your screen match the actual product.

4. Orders and Payments

  • Order Process: After placing an order, you will receive a confirmation email. This means that we have received your order. The agreement is only concluded once payment is received.
  • Payment Methods: We accept the following payment methods: [Credit Card, PayPal, iDEAL, bancontact etc.]. All prices include VAT and exclude shipping costs, unless otherwise stated.
  • Shipping: We ship worldwide, and the costs and expected delivery times are provided during checkout.

5. Delivery Times and Shipping

  • We aim to ship your order as soon as possible after confirming payment. Delivery times may vary depending on the shipping destination.
  • Art of Clothes is not responsible for delays beyond our control, such as delays in postal or courier services or customs procedures.

6. Returns and Exchanges

  • Return Policy: You have the right to return products within 7 days of receipt, provided that the items are unused and in their original condition. Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.
  • How to Return: You can request a return by contacting our customer service at info@artofclothes.com. We will then provide further instructions.
  • Refunds: Once we have received and inspected the returned item, you will receive a refund within 14 days.

7. Complaints and Disputes

  • Complaints Procedure: If you have a complaint about our products or services, please contact us at info@artofclothes.com. We aim to resolve your complaint within 7 days.
  • Disputes: All agreements are governed by the Belgium law. Disputes that cannot be resolved amicably will be submitted to the competent court.

8. Intellectual Property Rights

  • All content on the website, such as text, images, logos, designs, and videos, is the property of Art of Clothes and is protected by intellectual property laws. No part of this website may be reproduced or used for commercial purposes without prior written permission.

9. Privacy Policy

  • Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to this policy. You can view our full privacy policy below.⬇️

10. Changes to the Terms and Conditions

  • Art of Clothes reserves the right to change or modify these terms and conditions at any time. The most recent version will always be available on our website. We recommend checking this page regularly.

11. Liability

  • Art of Clothes is not liable for any damages resulting from the use of the products or services unless there is intent or gross negligence. In no case will our liability exceed the amount the customer has paid for the relevant product.

12. Contact Information

If you have any questions regarding these terms and conditions or our products, you can contact us at:

 

Version: September 2024

Privacy Policy - Art of Clothes

At Art of Clothes, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (www.artofclothes.com) or make a purchase from us. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect personal information from you when you visit our site, place an order, or interact with us in any other way. This includes:

  • Personal Information: Name, email address, billing and shipping address, phone number, payment information.
  • Account Information: Username, password (if you create an account).
  • Order Information: Details of purchases you have made.
  • Technical Information: IP address, browser type, time zone, and cookies (see section 7 for more on cookies).

2. How We Use Your Information

The information we collect is used to improve our services and provide you with a better shopping experience. Specifically, we may use your data to:

  • Process and fulfill your orders.
  • Communicate with you about your order status or provide customer support.
  • Send you promotional emails, newsletters, and updates (with your consent).
  • Improve our website functionality and design based on user behavior and feedback.
  • Detect and prevent fraud or abuse of our services.

3. Legal Basis for Processing Your Data

We process your personal data on the following legal grounds:

  • Consent: If you sign up for our newsletter or agree to receive marketing communications.
  • Contractual Obligation: To fulfill our contractual obligations when you place an order.
  • Legitimate Interest: For business purposes like improving our services and preventing fraud.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties to provide specific services, such as:

  • Payment Processors: For processing transactions securely.
  • Shipping Providers: To deliver your orders.
  • Email Providers: For sending newsletters or order confirmations.
  • Analytics Providers: To help us understand website traffic and improve our services (such as Google Analytics).

All third parties with whom we share your data must comply with privacy regulations and only use your data for the agreed-upon purposes.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example:

  • We keep order information for tax and accounting purposes for at least 2 years.
  • If you opt-in to receive marketing communications, we will keep your contact details until you unsubscribe.

6. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Object: You can object to the processing of your data for marketing purposes.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.

To exercise these rights, please contact us at [Your Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit our site.

  • Essential Cookies: These are necessary for the operation of our website (e.g., to enable shopping cart functionality).
  • Analytics Cookies: These help us understand how visitors use our site and allow us to improve the site’s performance.
  • Marketing Cookies: Used to display personalized ads and promotions based on your browsing history.

You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, secure payment gateways, and restricted access to your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website, and we encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

 

Version; September 2024